Privacy policy

OMNIWEAR Privacy Policy

Effective Date: 1 July 2026

At OMNIWEAR, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase products from us.

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

  • Full Name

  • Email Address

  • Phone Number

  • Shipping Address

  • Billing Address

  • Order History

Payment Information

Payments are securely processed through our payment providers.

OMNIWEAR does not store your credit card or banking information on our servers.

2. Information Collected Automatically

When you browse our website, we may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Pages Visited

  • Time Spent on the Website

  • Referring Website

This information helps us improve our website and customer experience.

3. Cookies

Our website uses cookies and similar technologies to:

  • Keep you logged in.

  • Remember your shopping cart.

  • Improve website performance.

  • Understand how visitors use our website.

  • Provide relevant advertising through trusted partners.

You may disable cookies through your browser settings, although some parts of our website may not function correctly.

4. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders.

  • Arrange shipping and delivery.

  • Process returns and exchanges.

  • Communicate with you regarding your order.

  • Respond to customer support enquiries.

  • Improve our products and services.

  • Detect fraud and protect our website.

  • Comply with legal obligations.

If you subscribe to our newsletter, we may also send promotional emails about new products, special offers, and collection launches. You may unsubscribe at any time.

5. Sharing Your Information

We only share your personal information when necessary to operate our business.

This may include:

  • Shopify

  • Payment providers

  • Courier and delivery companies

  • Marketing and email service providers

  • Fraud prevention services

  • Government authorities where required by law

We do not sell your personal information to third parties.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

Although we strive to protect your information, no online system can guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders.

  • Provide customer support.

  • Comply with legal and tax obligations.

  • Resolve disputes.

  • Enforce our agreements.

When your information is no longer required, it will be securely deleted or anonymised where reasonably possible.

8. Your Rights

Subject to applicable South African law, including the Protection of Personal Information Act (POPIA), you have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your information where legally permitted.

  • Object to certain types of processing.

  • Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us using the email address below.

9. Third-Party Services

Our website is powered by Shopify and may use trusted third-party providers to process payments, deliver orders, analyse website traffic, and send marketing communications.

These providers have their own privacy policies governing how they handle your information.

10. Children's Privacy

OMNIWEAR does not knowingly collect personal information from children under the age of 18.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove it.

11. International Transfers

Some of our trusted service providers may store or process your information outside South Africa.

Where this occurs, we take reasonable steps to ensure that your information receives an appropriate level of protection in accordance with applicable law.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated Effective Date.

Your continued use of our website after changes have been published constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.

OMNIWEAR

Email: omniwearza@gmail.com

We aim to respond to all privacy-related enquiries within 2 business days.

POPIA Compliance

OMNIWEAR processes personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and takes reasonable steps to ensure that your personal information is collected, stored, and processed lawfully, fairly, and securely.