Shipping policy

OMNIWEAR Shipping Policy

Effective Date: 1 July 2026

Thank you for shopping with OMNIWEAR. We are committed to delivering your order as quickly, safely, and efficiently as possible. Please read our Shipping Policy carefully before placing your order.

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays) after your order has been successfully placed and payment has been received.

During new collection launches, promotional events, sales, or peak holiday periods, processing times may increase to up to 5 business days. If there are any unexpected delays, we will notify you via email.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

2. Shipping & Delivery

We currently ship throughout South Africa.

Estimated Delivery Times

Standard Shipping: 3–5 Business Days

Please note that delivery times are estimates only and may vary depending on your location, courier delays, weather conditions, or other circumstances beyond our control.

While we work closely with our delivery partners, OMNIWEAR cannot guarantee specific delivery dates.

3. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Please allow up to 24 hours for the courier's tracking system to update after receiving your tracking information.

4. Lost, Stolen or Damaged Packages

Once an order has been marked as Delivered by the courier, responsibility for the package passes to the customer.

OMNIWEAR cannot be held responsible for lost or stolen packages after confirmed delivery.

If your order arrives damaged, please contact us within 48 hours of delivery by emailing omniwearza@gmail.com.

Please include:

Your order number
Clear photographs of the damaged packaging
Clear photographs of the damaged product

We will assess the issue and work with you to find an appropriate solution.

5. Free Return Shipping

Your satisfaction is important to us.

If your item is eligible for return under our Return & Refund Policy, OMNIWEAR will cover the cost of return shipping by providing a prepaid return shipping label.

Return requests must be submitted within 7–14 days from the date your order is marked as delivered.

To begin a return, please email omniwearza@gmail.com before your return window expires. Once your return has been approved, we will send you a prepaid shipping label along with return instructions.

For full details regarding eligible returns, exchanges, and store credit, please refer to our Return & Refund Policy.

6. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

OMNIWEAR cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete delivery information supplied by the customer.