Refund policy
OMNIWEAR Return & Refund Policy
Effective Date: 1 July 2026
At OMNIWEAR, we want you to be completely satisfied with your purchase. If something isn't quite right, we're here to help.
Please read our Return & Refund Policy carefully before making a purchase.
1. Return Window
Returns must be requested within 14 days of the date your order is marked as delivered.
To be eligible for a return, your item must:
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Be unworn and unused.
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Be in its original condition.
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Have all original tags attached.
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Be returned in its original packaging where possible.
Returns requested after the 14-day return period will not be accepted unless required under applicable South African law.
2. Change of Mind Returns
If you simply change your mind or order the wrong size, OMNIWEAR offers Store Credit only.
Store Credit:
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Never expires.
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Can be used on any future purchase.
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Cannot be exchanged for cash.
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Cannot be transferred to another customer.
3. Defective, Damaged or Incorrect Items
If you receive:
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a damaged item,
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a defective product,
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the wrong item,
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or an item that differs materially from what you ordered,
please contact us within 48 hours of delivery by emailing omniwearza@gmail.com.
Please include:
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Your order number
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Clear photographs of the item
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A description of the issue
Where required under the Consumer Protection Act, OMNIWEAR will provide an appropriate remedy, which may include a repair, replacement, refund, or store credit depending on the circumstances.
4. Inspection & Processing
All returned items are inspected upon arrival.
If your return meets the requirements of this policy, your Store Credit or other approved remedy will be processed within 5 business days after inspection.
If your return does not meet the eligibility requirements, we will notify you by email.
5. Non-Returnable Items
For hygiene and quality assurance reasons, we cannot accept returns on:
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Items that have been worn or washed.
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Items without original tags.
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Items damaged through misuse.
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Gift cards.
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Clearance or Final Sale items (unless required by law).
6. Return Shipping
For eligible returns, OMNIWEAR provides free return shipping within South Africa.
Once your return request has been approved, we will email you a prepaid return shipping label together with return instructions.
7. Order Cancellations
Orders begin processing shortly after they are placed.
For this reason, we cannot guarantee that an order can be cancelled once payment has been received.
If your order has not yet been dispatched, we may be able to cancel it at our discretion.
8. How to Start a Return
To request a return, please email:
Include:
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Your full name
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Order number
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Reason for the return
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Photographs (if applicable)
Our team will respond with the next steps as soon as possible.
9. Consumer Rights
Nothing in this Return & Refund Policy limits or excludes any rights you may have under the Consumer Protection Act 68 of 2008 or any other applicable South African law.